The support that you will get from your shared hosting supplier is very important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical trouble with a current account. Timely and correct information about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you are ordering from an actual website hosting provider and not from a reseller. If you purchase a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you will wait for a day or two so as to have an answer to your question, so your sites may stay offline for quite some time. Alternatively, a provider that provides numerous means of communication and has a support team available any time can assist you right away and help you limit or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of getting assistance promptly, so our shared hosting services come with 24/7 technical support as well as various options for contact. If you do not have an account yet, you can give us a call or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service that you cannot use. If you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional investigation. In contrast to the vast majority of suppliers out there, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we supply feature 24/7 customer and tech support, so regardless of what problem you have, you will be able to get in touch with us and we will help you straight away. The guaranteed reply time for every email message or ticket that you open through your Hepsia web hosting Control Panel is just one hour; typically the response time hardly ever exceeds 20 minutes. We also have phone support with a couple of local numbers globally plus a live chat, which means that you are able to contact us and receive more information about our services even if you don't have an account yet. We're able to help you with any kind of question or a difficulty you have - payment methods, plan specifications, email configuration, website hosting account settings, and so on. If you employ our services, you will not ever have a scenario where you should wait for a couple of days to get an issue resolved like you may have to do with lots of other service providers.

24/7 Customer Support in VPS Servers

When using our Linux VPS plans, you won't have to wait for more than an hour so as to receive assistance for any issue that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the tickets which you open via your billing Control Panel or email messages that you send to our tech support crew. We also have local telephone numbers in a number of countries globally as well as a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the various methods of communication, so no matter what your question or issue is, there's always someone to help you out quickly. If you need help with third-party software, which you cannot install or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we supply for all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time guarantee, you will enjoy lightning-fast support when you buy a dedicated server from our company. Our customer and tech support teams are online 24/7/365, therefore any time you open a ticket via your billing account or you send an email related to any kind of issue with the server or the pre-installed software on it at any time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option if the matter in question requires a longer period of time to be resolved or in case it should be sent to our administrators, since it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to call us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.