There are several ways to get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you opt for is a trouble ticket system. It’s the easiest communication channel for several reasons. If no client support engineer is available at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably be received. Moreover, you can copy and paste large pieces of info without worrying about spelling mistakes, and if a particular problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, so if you have to provide information or to adhere to instructions, you’ll need to use no less than 2 separate systems and this number may grow if you wish to manage several domain names. In addition, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst browsing through your files or configuring different settings. The ticketing system is being closely monitored 24x7x365 by our client care team members and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast to some web hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request information concerning any billing or technical problem. Plus, you can read a variety of educational articles, which will help you handle the most commonly confronted difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you’d like to contact our customer support staff members, you will be able to post a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different support platform as you’ll need to do with the vast majority of hosting providers on the marketplace. Our integrated ticketing system will enable you to open a new ticket with ease and to browse through older tickets using a clever search box. Moreover, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with based on the problem category that you pick for your new ticket. You can do all these activities without signing out of your Control Panel at any time, which implies that in case you stumble upon any complication or have an enquiry, you can get in touch with our support engineers and resolve the problem in question in no more than 60 minutes using one single platform.