If your website hosting supplier offers live chat support, you are able to speak to a representative live and learn helpful information or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you need just a computer with access to the world wide web, which means that you won't pay any rates when you are in another state or country. In addition, it will be a lot quicker to copy and paste information for instance domain names, usernames or error messages in other words details that are sometimes hard to give to the other side on the telephone. The live chat is also a much quicker option to contact the website hosting service provider's support crew compared to using a ticketing system. Last, but not least, if some issue requires a bit more time to be dealt with, you are able to do something else entirely while you wait for assistance on the live chat, which means that you will not lose time - something that is not possible in case you are on the telephone.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all of our shared plans, we now have live chat support which is available every day, even on holidays. You'll be able to contact us regardless of whether you already own an account or not, because we can help you with all kinds of things, ranging from supplying you with general information about our services in case you aren't our client yet and you're thinking about acquiring one of the plans, to helping you with installing an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, which means that you will need to use the ticketing system which is built-in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that if you have any kind of questions regarding our Linux semi-dedicated servers, you can talk with our customer support team whenever you need regardless if you have already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and issues, still we will assist you with quite a lot of technical questions as well. We will help you choose the ideal plan for your web sites if you do not have an account yet, we can reply all of the billing questions or concerns you could have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the abovementioned will be done timely since our live chat service is online all the time, every day. Whenever you need help, you are able to talk with a representative and save time and effort.