In case you’ve got a website, a problem can always show up and it does not automatically need to be associated with the hosting service itself. For instance, something could go wrong when you update a web-based app or some important content might be edited or deleted unintentionally. Whatever the essence of the problem might be, you will have to contact the respective client service staff and ask them to retrieve a backup or to help you resolve the problem that you’re having. How quickly they’ll do it will determine the amount of time that your sites will be down. For given websites like community portals or online stores, a protracted inaccessibility often equals losing customers and money. With this in mind, it’s of vital importance that you use the services of a web hosting company that provides not only a good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

If you are using any of our shared plans and you’ve got a question or run into an obstacle, you can contact us 24-7 by submitting a ticket or by writing an e-mail and we will make certain that you receive a response within the hour. If the issue can be sorted out, we’ll do it before we respond to you, whereas if there’s something that you have to do on your end, we’ll supply you with all the required information – what settings to check, what possible solutions to try out, and so on. Typically, you’ll receive a reply within maximum thirty minutes, so waiting for hours and hours or even for more than 1 day to receive assistance is something inconceivable. Our one-hour response time guarantee is valid for any inquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer service staff reps will be at your service at all times and they will answer any support ticket that you submit from our hosting Control Panel within no more than 60 minutes. The response time is guaranteed irrespective of whether you’ve got a general enquiry in regard to your semi-dedicated server or you confront a certain predicament and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time of day or night it is, we will be there to help you, as we are available day and night to tackle any billing, general or technical issue. In case you get in touch with us about anything that’s within our capabilities, we will solve it before we answer, which goes to say that you won’t have to wait around for hours or even days while the problem remains. If there’s something that you have to do on your end, we will give you the needed information – what possible solutions to try, what steps to take, etc.