There are lots of shared hosting suppliers out there, still the majority of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to contact the company by phone. The type of support that you'll have via this channel of communication varies depending on the supplier - several of them provide you with expert telephone support, various others offer common and customer support only as some issues are more time-consuming and it would be far easier to be resolved through a ticket, particularly when the situation needs to be escalated. Still, it is good to know that you could always contact your hosting supplier as there are numerous small issues that can be managed efficiently and in a timely manner with a call, not mentioning that you can get additional information about the services before you become a client.

Phone Support in Shared Hosting

Since we have live phone support 14 hours every day, you can contact us and consult with one of our customer support agents to learn more about any of the shared plans that we provide and make sure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we have telephone numbers on 3 continents so you're able to call the one closer to you - in the United States of America, the United Kingdom or Australia. In case you are already an existing customer, you can phone us about general and billing issues, and even about some technical matters. In case the issue is strictly technical or it needs longer time to handle, you'll have to use our ticketing system, which will allow both you and our tech support crew to monitor the info given by both sides.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you want to find out more about our packages, you have some billing issue or some general issue, you can give us a call. Though some more complex problems could require a ticket in order to give time to our technical support team to investigate, we'll assist you with countless technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. In case you are in a different country, we have a global number where you'll be able to get in touch with us.