Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your support requests will be responded to in no more than sixty minutes after the support ticket or email is received. If your case requires additional assistance from an administrator, we will direct the support ticket or the e–mail to the person in charge then leave a comment to inform you that more time will be required for arriving at the best solution. And if you order our Managed Services package, any of the services included there will be carried out whenever you desire.
A Top–Notch Client Support Service
Our tech support staff will be online for you twenty–four–seven if you need help working with our Online Control Panel or with any of the apps that we have preinstalled on your behalf on the server. What is more if you need assistance tackling all the routine administration tasks on your server, you can take a glance at our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Section
Every dedicated web hosting plan comes with our charge–free Online Control Panel, which boasts an integrated knowledgebase plus a collection of educational video tutorials. Whenever you require assistance while working with the Online Control Panel, just press the Videos or Help buttons in the upper right corner.