Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center built into our Online Control Panel features a collection of help articles and commonly asked questions. Aimed towards fixing any common problem that you could possibly come across, they are contributed by our support team of knowledgeable techs.

  • Top quality support service

  • How–To Video Clips

  • We have prepared a selection of step–by–step video tutorials that visually explain how you can handle a common issue connected with your shared plans account. You’ll find the training videos in the Help Center section.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 help desk support service with a 60–minute ticket response guarantee. Our team of competent techs will be available to you to reply to all the questions that you might have. During non–peak hours, an answer will be provided in even less than 20 minutes.