Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Guarantee

  • Each ticket that you send to the tech help and support staff will be replied to within about 60 minutes. All standard problems will be resolved instantly. However, if the assistance question you have sent us requires help from an experienced administrator, we will address the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Technical Assistance Service

  • We will offer you 24x7x365 tech help and support through a super–fast ticket application integrated into your Control Panel. You’ll be able to email us whenever you want about any of the software applications that come pre–configured on your virtual server, this includes the desired Linux distribution, the server management panel and our in–house created Online Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • In the Online Control Panel that comes for free with the virtual server, you’ll find an insightful Help section, incorporating all you should be informed about when administering your web pages and programs. We have added a wide selection of how–to articles and reviews and video tutorials that display the common website management tasks in an easy to read fashion.